Thursday, October 21, 2010

I'm Not an IT Expert

We had a mini crises a couple of days ago. My son had gone to see Jackass 3D and was anxious to get home and make a posting to http://bertsboxofficeblog.com/ . He is pretty particular about how he wants his site to look. After all, what's the point in writing several times a day if the site is not pleasing to look at or you can't find your way around to the information you may be looking for? I think he has done a great job. The site looks great. The catagories in the sidebar are easy to figure out. So, all in all, the site has a nice crisp and professional look to it.
On Tuesday he posted his review to the above mentioned movie and something happened. We are still not sure what happened but, but articles were bleeding in to the sidebar, the catagories were pushed to the bottom of the page. All in all, it was not very pleasing to the eye. We had advertised the fact that there was new post up, a post reviewing the number 1 movie of the week no less. And when you went to the site, only half of the post was visible.  And visits went up and up and up.
We were a little embarassed and panicked over the whole sitiuation. What do we do? How do we fix this? I had no clue. My son is a little more computer savvy than I am but, he was stumped as well. It's not like we are a big company with an 'IT' department or anything. We're just a couple of guys having fun with a blog or two. At least we didn't think we had an 'IT' department but, it turns out that we did. After a bit of time on the phone with our hosting company, HostGator, we were back in business. The level of 24/7 technical support that they offer is outstanding. We would have been dead in the water without them. Thank-you Hostgator!
I know you probably came here today to find out what I am doing to drive traffic. If you don't have some good, inexpensive tech support and your site goes down, your daily visitors will go down with it.

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